Direct, coordinate and oversee Palm Beach Tan operations within a district to ensure specific and direct alignment with company-wide goals. Accountable for all aspects of PBT operations, including adherence to PBT quality standards, systems and procedures. Direct salons with sales-building as a continual focus.
Responsible for monitoring and controlling costs including labor, cost of sales, sales revenue and profitability. Responsible for recruiting, hiring, developing and maintaining the highest quality staff. Work collaboratively with all Palm Beach Tan operators and support personnel and ensure timely and effective communications on all projects and initiatives.
PEOPLE
- Act with integrity in all aspects of the job function, maintaining maximum professionalism at all
- Establish open, candid and trusting relationships with salon directors and staff, demonstrating respect for diversity and differences; develop and demonstrate a collaborative team approach at all levels.
- Focus continually on the customer needs; actively seek customer feedback with a view to process improvement and clarification of existing communication channels.
- Establish challenging performance standards and support team members in the attainment of those goals; create enthusiasm, a feeling of investment in the company, and a desire to excel.
- Communicate effectively with all levels of staff to ensure the highest level of operational effectiveness according to PBT standards and ethics and foster open communication at all levels.
- Conduct regular one-on-ones with each salon director to ensure goals are achieved on a timely basis, and to support the development and success of each team member.
- Accurately assesses the strengths and developmental needs of each team member; gives timely, specific feedback and helpful coaching; let people know when they are doing well and when results are not meeting expectations.
- Build strong teams with complementary strengths; identify and address staffing issues, including scheduling, promotions, staffing ratios and turnover.
- Foster commitment to the PBT mission and culture; align team priorities to those of the company; provide a clear sense of direction to each salon including clarification of priorities; clarify roles and responsibilities and establish lines of accountability.
- Hold all team members accountable for maintaining standards and following procedures; take effective action accordingly if team members do not do so according to HR policy.
- Demonstrate commitment to maintaining a positive people development environment at all levels with a view to reducing turnover and maximizing retention.
- Plan for effective succession management including training and development for all individuals to ensure ongoing company growth.
- Educate salon personnel on industry trends and best practices; ensure that all salons are kept abreast of changing situations and guide them through transitions accordingly to maintain operations continuity.
- Assist in the Certification of Training salons and develop Senior salon directors in the training capacity.
- Assist with facilitation of management development workshops and conferences.
SALES
- Design and present quarterly action plans and project lists to the Director of Operations regarding sales- building strategies, in accordance with PBT marketing initiatives.
- Provide specific strategic direction to the salons within the district. Communicate these strategies to ensure consistency with Operations and goal alignment.
- Conduct regular salon visits and follow-up with all directors and staff. Present feedback to the salon directors accordingly.
- Protect the integrity of operating systems including strict adherence to all operating and HR standards.
- Protect the validity of the Certified Training salon Program, through continuous follow-up and updates.
- Demonstrate ability and knowledge to identify problems and suggest solutions in accordance with quality operating standards and HR policies.
- Ensure through communication to operations leadership group of all district projects and initiatives; seek input, feedback and sign-off for every project from Director of Operations.
- Create plans of action and steps for improvement to ensure continual district growth, progress and profitability.
- Monitor operational quality at all times, evaluate products, services and facilities against current operating and quality standards.
PROFITS
- Plan and direct implementation of annual budgets and performance targets.
- Work with salons to ensure the implementation of in-salon policies and programs. Ensure proper execution of all systems accordingly.
- Monitor and direct all salon level costs including labor, cost of sales and expenses. Communicate effectively with salon directors on a regular basis regarding financial and budgeting issues,
- Work to eliminate inefficiencies in the salons, guiding the teams toward appropriate action using concept resources.
- Set aggressive financial goals for the operations, and continually look for ways to drive down costs without compromising exceptional customer service, technical product and equipment specifications, and standards.
- Make timely and sound decisions, considering a variety of potential solutions and diverse relevant factors (people, sales, quality, profit), make decisions under conditions of uncertainty.
- Oversee and maintain cleanliness, DOH standards, PBT equipment functionality in the salons, including timely and effective communication regarding equipment repair needs and improvement issues.
